Refund Policy

Our approach

We want every student to be in the right program. If ALCI isn't the right fit, this policy explains how to cancel and what you'll get back. It applies to paid programs once enrollment opens.

Before your cohort starts

If you cancel before your program's start date, you will receive a full refund of the tuition you paid.

During the first two weeks

If you cancel within the first 14 days after your program starts, you will receive a refund of the tuition paid minus a pro-rated amount for the weeks already delivered.

After two weeks

After the first 14 days, tuition is generally non-refundable. If you face serious circumstances such as illness or a family emergency, contact us — we can usually move you to a later cohort, and we review exceptional cases individually.

Instalment plans

If you pay in instalments and cancel, the same windows apply: we refund anything paid beyond the amount owed for the period delivered, and cancel future instalments.

Cancellations by ALCI

If we cancel or significantly reschedule a program, you can choose a full refund or a place in another cohort or program.

How to request a refund

• Send a request through our contact page, choosing the “Admissions” topic.
• Include the email address on your account and the program you enrolled in.
• We confirm receipt within two business days and process approved refunds to the original payment method, usually within 10 business days. Your bank may take longer to show the funds.

Academic misconduct

Students removed from a program for serious breaches of academic integrity or our Terms of Service are not eligible for a refund of the remaining tuition.